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External Support Services

Mental Health and Counseling Services


A national charity that provides crisis support and suicide prevention services.

24 hours, 7 days a week.

PH: 13 11 14


National Sexual Assault, Domestic Family Violence Counselling Service

Counseling, information, and referral service for all Australians.

24 hours, 7 days a week.

PH: 1800 737 732


NSW Domestic Violence Line

Provides telephone counseling, information, and referrals for women and same-sex partners who are experiencing or have experienced domestic violence.

24 hours, 7 days a week.

PH: 1800 656 463


NSW Rape Crisis

Provides telephone and online counseling for anyone who is or has experienced sexual violence and their supporters.

24 hours, 7 days a week.

PH: 1800 424 017


Mensline Australia

Supports men who are dealing with family and relationship difficulties, nationwide.

24 hours, 7 days a week.

PH: 1300 78 99 78


Relationships Australia

Support groups and counseling on relationships, and for abusive and abused partners, nationwide.

PH: 1300 364 277


Kids Helpline

Telephone, email, and web counseling for children and young people, nationwide.

24 hours, 7 days a week.

PH: 1800 55 1800

Australian Childhood Foundation

Counseling for children and young people affected by abuse, nationwide.

24 hours, 7 days a week.

PH: 1800 176 453


Accommodation Services


Information & referral service for people who are homeless or at risk of becoming homeless. They work in partnership with a range of homelessness services. If you are Aboriginal you can ask to speak with an Aboriginal worker. The intake & assessment process may take up to 20 minutes.

PH: 1800 152 152 (Free call, 24 hours / 7 days a week)


Wariga Ngurra Women & Children's Refuge

Women's & children's refuge offers emergency accommodation and support for women who are homeless due to domestic violence. They also offer court support, children's activities, outreach support, advocacy, housing support, child support, and referrals.

Open Monday to Friday: 9 am - 5 pm

PH: 02 4950 156


Families NSW For Aboriginal children, families & communities 

Newcastle and Port Stephens region.

Provides a meeting place for people to interact and volunteer as well as supported referrals for people who need more targeted or intensive support, parenting groups, early childhood education, care or support. To obtain a referral pack, please contact: 

Jessica Hodge 

PO Box 277 Wallsend NSW 2287

Outreach: 29 Sherman Ave, Raymond Terrace

PH: 02 4950 1566

Mobile: 0455 031 760


Matthew Talbot Homeless Centre

For parents with children that are either homeless or at risk of homelessness. Providing housing assistance, person-centered support provided by Case Managers, Mental Health Nurse, Private Real Estate Agent & other wrap-around supports to maintain a tenancy. Assertive outreach to people sleeping rough. 

Open Mon-Fri: 9am - 5pm

82 Hannell Street, Wickham NSW 2293 

PH: 02 4961 1411



Our Backyard

Car-to-home project. Provides a place for people to sleep in their vehicle as well as hot showers, dry towels, toilets, kitchen facilities, and assistance to connect with other services. Opens at 4 pm daily.

PH: 0402 1555 86


Jenny's Place

Jenny's Place, Newcastle, is a safe and supportive place for women and children who are experiencing domestic violence or are homeless. Includes emergency crisis accommodation, supported crisis accommodation, and assistance to find longer-term accommodation. 

PH: 4929 6289, Select option 1


Nova For Women And Children

558 Hunter Street Newcastle PH: 4023 5620

Nova provides a range of assistance to women, with or without children and who are homeless or at risk of becoming homeless. Nova provides Counselling, Court Support, Advocacy, Referrals, and Case Management.


Food Services

Soul Cafe

Soul Cafe provides free hot meals to the homeless and those at risk of homelessness. Come into Soul Cafe and get to know the Soul team. They will help you with a meal, takeaways, or food cafe packages as well as connect you with other services when available. Services include a Free weekly medical clinic, mental health nurse, podiatry, hearing screening, Centrelink, Legal Services, disability advocacy services, Jenny's Place Women's Services, chaplaincy, haircuts, SMART drug & alcohol, Narcotics Anonymous, Gamblers Anonymous, and other support services. 

Breakfast: Mon, Wed, Thurs, Fri and Sat 7 am - 8:30 am 

Lunch: Mon, Tues, Wed and Thurs 11:30 am - 1 pm 

Sunday Lunch: 12 pm - 1pm fortnightly

Level 2 - Westpac Building,

Cnr Hunter and Watt St, Newcastle 

(lift access available) 

PH: 02 4926 1758


BaptistCare Hope Street (Wallsend and Windale)

Material aid in the form of free community breakfast and low-cost lunches are available for individuals and families experiencing disadvantage. Participants are provided with opportunities to build positive friendships in a safe and welcoming place.

Shop 1, 124 South Street, Windale NSW 2306

58 Cowper Street, Wallsend NSW 2287

PH: 02 4032 5224 (Wallsend), 02 4032 4810 (Windale)


Other Services

Ask Izzy

Ask Izzy is a website that connects people in need with housing, a meal, money help, family violence support, counseling, and much more.

It is free and anonymous, with thousands of services listed across Australia.

And if you’re on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don’t have credit or access to wifi.


National Disability Abuse and Neglect Hotline

An Australia-wide telephone hotline for reporting abuse and neglect of people with disability.

Weekdays - 9 am to 9 pm

Weekends and public holidays - 10 am to 4 pm.

PH: 1800 880 052



eSafetyWomen is designed to empower Australian women to take control of their online experiences. The eSafetyWomen resources aim to help women manage technology risks and abuse by giving women the tools they need to be confident when online.


Muloobinba Family Support Service

Parenting programs, Child and family support, Referrals, Energy accounts payments assistance (EAPA), Walk in's and over the phone.

PH: 02 4969 5023



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